Curb to Gate Airports Are Quick Again

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Traveling through Hartsfield-Jackson Atlanta International Airport volition be even easier for Delta customers enrolled in TSA PreCheck® starting next month with the expansion of new facial recognition capabilities and the opening of the commencement-ever Delta-TSA PreCheck express foyer and bag drib.

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Delta's digital identity experience is expanding to Atlanta, offering customers a more efficient way to navigate the airdrome – without showing a paper boarding pass or a physical regime ID.

Customers with both the Wing Delta app and a TSA PreCheck membership will soon be able to visit a new dedicated bag drop foyer on the lower level of Atlanta'due south Domestic S Concluding, pass through the security checkpoint, and board their plane at the gate using only their " digital identity " (made up of a customer'south SkyMiles Member number, passport number and Known Traveler Number). Customers are free to travel from adjourn to gate, completely hands- and device-free.

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Delta customers in Detroit tin use their passport number and TSA PreCheck® or Global Entry membership as a digital ID.

"We want to requite our customers more time to bask travel by unlocking simplified, seamless and efficient experiences from end to cease," said Byron Merritt, Delta's Vice President of Brand Feel Design. "Delta has been a leader in testing and implementing facial recognition technology since 2022 equally function of our vision for building airports that are effortless. The launch of Atlanta's express lobby and pocketbook drib is the latest step in our commitment to listening and innovating for our customers."

Hither's how Delta's new experience will ease transit through three airport touchpoints in Atlanta:

i. Purse Drop

Delta is setting a new standard for the industry as the outset and only airline to build a dedicated bag drop infinite for TSA PreCheck customers. In Atlanta, a sleek new facility features fully automated self-serve pocketbook drop machines – assuasive for a quick and easy drop.

Subsequently checking in on the Fly Delta app, customers can enter the defended lobby area, conveniently located next to the rideshare drop-off expanse on the lower level of Atlanta'southward Domestic Southward Terminal. They'll quickly verify their identity via a hands-gratis facial scan, impress and attach a bag tag from a self-serve kiosk, and place their pocketbook on the conveyer.

Not only does the new feel streamline steps required to bank check a bag, merely it also saves customers an average of more than two minutes (and more during height travel times) by allowing them to skip the lines inside the main airport anteroom.

The infinite volition open up next month ahead of the holiday travel flavor. In Detroit, eligible customers will be able to enjoy self-serve bag tagging and a defended Delta pocketbook drop queue at the Delta check-in counter after this fall.

ii. Security Checkpoint

After a brusk walk from purse drop to security, eligible customers volition once again use a quick facial scan to pass through the domestic checkpoint in dedicated TSA PreCheck lanes – no demand to bear witness a authorities ID or boarding pass.

In Atlanta, customers will also take the do good of manufacture-leading, more efficient security scannersthat permit travelers to keep electronics and approved liquids in carry-on bags. As ever, Articulate remains a good choice for members who adopt to use its services.

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Atlanta's domestic terminal south security checkpoint will be the first in the U.Due south. to be converted to upgraded, high-tech screening lanes.

3. Boarding

When it's time to lath, customers will swap a facial browse for a boarding pass, just as they did at handbag drop and the security checkpoint. One photo, and they are set to board.

In Atlanta, T1-T8 gates will be the commencement to offer a facial recognition option for domestic boarding. Gates A10 and A12 volition offer the same digital identity-enabled boarding in Detroit.

"This element of the client journey is possible thank you to our stiff partnerships with TSA, U.Southward. Customs and Border Protection and drome leadership, which were built over years of testing and perfecting facial recognition options for international customers," said Greg Forbes, Delta'south Director – Airport Feel. "Delta is writing the playbook for the industry as the first and just carrier to exam this feel with TSA and TSA PreCheck."

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Since Delta launched the first biometric last in the U.Southward. in 2018, the airline has advanced its position as the industry leader in biometrics.

"We are glad to support self-service technologies that enhance security and reduce concrete contact for passengers and TSA employees," said Atlanta'southward TSA Federal Security Director Robert Spinden. "This is one of many such pilots at domestic airports, and we await forrad to continuing to test new initiatives with airline and interagency partners."

Customers with an active Delta SkyMiles membership, Known Traveler Number and passport details saved to their profile can opt in when checking in for their flight using the Fly Delta app. If a customer does non desire to participate in this option, they tin choose not to opt in and proceed through the airport equally preferred – participation is voluntary. Delta does not save or store whatsoever biometric information, nor does information technology plan to.

Delta teams are working to expand the airline's facial recognition-enabled offerings both in calibration and scope so more customers tin feel a hands-free journey in the hereafter.

With ongoing enhancements to the customer experience both in the air and on the ground – and fifty-fifty more destinations on the map in 2021 -2022 – Delta is giving customers more to look frontward to as they continue returning to the skies.

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Source: https://news.delta.com/delta-reveals-first-ever-dedicated-tsa-precheckr-lobby-bag-drop